August 28

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10 Most Common Digital Marketing Mistakes & How To Fix Them

By Ian Cantle | President, Chief Marketing Strategist | Outsourced Marketing Inc.

August 28, 2023

digital marketing, digital marketing mistakes, Marketing Tactics

We are currently living in the internet age, which means your business needs to evolve along with it. Digital marketing can help you promote your company, brand, and products or services, but there are some common digital marketing mistakes you should be aware of.

There is an audience to be reached online, as well as a reputation to be established. However, there are more effective and less effective ways to approach digital marketing. Check out these common digital marketing mistakes to ensure you’re doing it right!

Most Common Digital Marketing Mistakes

1. Poor-Performing Website Design

Digital devices displaying a well-designed website with the text "Beautiful websites" emphasizing effective website design for digital marketing.

A digital marketing-focused website should include a call to action and a well-optimized landing page. Any promos or discounts should also be prominently displayed. In order to convert visitors into successful leads, you must have an informative and engaging website.

2. Not Having A Blog

Person holding a tablet displaying a blog page with various images and the word "BLOG," emphasizing the importance of blogging in digital marketing strategies.

Remember that you are not only marketing your business, but also yourself as a trusted industry leader. Publishing blog content that is valuable, informative, and easily accessible will establish you as a trustworthy voice. Furthermore, each blog post is another indexed page for your site, and more indexed pages mean your site will appear higher in Google search results.

It is not enough to simply create a blog; it should also be interactive. To get responses, submit questions in the comments section. Include guest posts or interviews with researchers or other successful individuals in your field as well. Use this blog post writing guide to consistently produce the most important and relevant blog posts you can.

3. Failure To Convert Website Traffic Into Customers

Conversion rate concept illustrated with a blue compass needle, surrounded by various digital marketing symbols like graphs, laptops, and lightbulbs, emphasizing strategies to convert website traffic into customers.

Visitors to your website who do not convert into customers are pretty much worthless unless they generate leads for you through word-of-mouth recommendations. The first goal is to get visitors to your site, but the second goal is to convert them into customers. Create a plan for converting online visitors into sales, and a referral program that encourages people to recommend your business. 

4. Not Optimizing For Mobile Users

Group of young adults using smartphones against a brick wall, illustrating the importance of mobile optimization in digital marketing strategies.

Mobile browsing accounts for over half of all web traffic globally. If you’re optimizing your site, don’t forget to optimize it for mobile users as well, so that the load time is as fast as it is on desktop. Make sure the design of your site is also mobile-friendly.

5. Not Utilizing Social Media

Hands holding a glowing cluster of colorful social media icons, emphasizing the importance of social media in digital marketing strategies.

You might think you can get away with not using social media. Unfortunately, you’re wrong! Social media is an essential way to turn leads into customers. Spreading your content, reaching your audience, and engaging with users will help you promote your business online. But don’t try to do it all yourself; learn how a social media manager can help.

6. Providing Lackluster Customer Service

Customer service checklist on a chalkboard with items marked as completed: Help, Assist, Guide, Support, Advice.

If a visitor who has never done business with you before decides to become a customer, they are taking a risk. Having good customer service is vital for lowering that risk because 70% of consumers will continue to do business with you if they have a good experience

Help should be easy to find on your site so that people know they can get assistance when they need it. This could be a Contact Us page, a virtual chat, a helpline, or other options. Just make sure that if someone visits your site, they can easily get help if they need it.

7. Not Offering Deals

Person holding a tablet displaying a vibrant discount coupon with text highlighting exclusive online offers and urgency to act quickly, relevant to digital marketing strategies for attracting customers.

According to a Retail Me Not poll, two-thirds of buyers made an unplanned purchase purely due to a discount. Online discount coupons or limited-time deals are excellent pop-ups for your site, particularly on the landing page or when visitors are about to abandon their cart.

8. Sleeping On Your Competition

Hot air balloons in various shades of gray, with one balloon prominently featuring a red top, symbolizing standing out from the competition in digital marketing.

It’s possible that someone else is doing the same thing you are. Instead of pretending they don’t exist, find a way to stand out. Identify what makes your business unique and showcase it on your website and social media channels. You should make it abundantly clear how your business stands apart from the crowd.

9. Lack Of Social Proof

Notebook with the text "What Our Clients Say," glasses, and a calculator, emphasizing the importance of client testimonials for boosting conversions in digital marketing.

It’s a known fact that showcasing your happy customers increases conversions. If you want potential customers to purchase with confidence, use testimonials, case studies, and success stories to demonstrate what your customers are experiencing. This will give potential clients that are on the fence peace of mind and help to avoid any buyer’s remorse.

10. Not Keeping Track Of Your Leads

Person holding tablet displaying "Lead Generation" surrounded by icons representing digital marketing tools and metrics.

Keywords, email blasts, referring links, social media, and other traffic sources can all generate online leads. One of those sources may be generating leads that rarely convert into customers, but another may be routinely generating them. This is critical information to have so that you can update your strategy based on the data you know.

The Influence Of Digital Marketing

To succeed, your business needs the right marketing tools and strategies. By adjusting your digital marketing approach, concentrating on the right leads, and building an optimized website, you can grow your business to its fullest potential.

Talk to an expert about digital marketing and how to fix those common mistakes. Book a call with Ian at Outsourced Marketing!

About the author

Ian Cantle is the President and Marketing Strategist at Outsourced Marketing. His 20+ years in marketing and communications in a variety of industries have provided him with a unique perspective on what works and what doesn't in marketing. Ian founded Outsourced Marketing to fill a gap in the marketplace between businesses and sound marketing strategies and marketing systems. His goal is to take the mystery out of marketing and show business owners how a systematic approach to their marketing can provide exceptional results while easing the burden on them.

Ian has also co-authored the book 'Content Marketing for Local Search: Create Content that Google Loves & Prospects Devour' that provides local businesses with an unfair competitive advantage, available on Amazon.


Want to discover the Outsourced Marketing difference? Book a free discovery call or call us at 905-251-8178.

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